Returns & Exchanges
At NAOKO-STORE, we want you to love your fashion finds; if you are not completely satisfied, you can return or exchange your items within 30 days of delivery.
1
Initiate Return
Log in to your account and select the items you wish to return from your order history to generate a return authorization.
2
Package Your Items
Place the unworn items with original tags attached into the original packaging to ensure they are protected during transit.
3
Ship the Parcel
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location.
4
Receive Refund
Once our team inspects the returned items, we will process your refund to the original payment method within 5-7 business days.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing