Frequently Asked Questions

Everything you need to know about shopping with NAOKO-STORE

How long does shipping take?

Standard domestic shipping typically takes 3-5 business days, while international orders may take 7-14 business days depending on the destination.

What is your return policy?

We offer a 30-day return window for all unworn items with original tags attached. Simply use our online portal to generate a return shipping label.

How do I find my correct size?

Each product page features a detailed size guide with specific measurements. We recommend comparing these to a similar garment you already own for the best fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans via Klarna.

Are your materials sustainably sourced?

At NAOKO-STORE, we prioritize ethical manufacturing. 80% of our current collection is made from organic cotton, recycled polyester, or Tencel.

Can I change or cancel my order?

Orders can be modified or cancelled within 60 minutes of placement. After this window, the order is sent to our warehouse for processing and cannot be changed.